Refund policy

At Campers & Gear, LLC (dba 10X Campers & Gear and Shillington Offroad), your satisfaction is our top priority. If you receive a product different from what you ordered, if your order is incomplete, or if an item arrives damaged, please contact us IMMEDIATELY, and we will work with you to resolve the issue.

Customer ordering errors, dissatisfaction, changes of mind, or any other reason for returning a product—aside from a documented error by Campers & Gear, LLC—will only be considered on a case-by-case basis at our discretion. Return shipping charges will be the customer’s responsibility. Items that have been in the customer’s possession for more than 10 days will not be accepted for return under any circumstances. If you knowingly accept delivery of an incorrect product and open the box, the item is considered yours.

CANCELLATION & RETURN POLICY

1. General Policy

All returns and cancellations are accepted and authorized entirely at the discretion of Campers & Gear, LLC (dba 10X Campers & Gear and Shillington Offroad). We reserve the right to approve or deny any return or cancellation request based on the terms outlined below.

Important Considerations:

• Professional Installation Required: We accept no liability for products damaged due to misuse, improper installation, or modification. Professional installation is strongly recommended for all products sold.

• Off-Road Use Disclaimer: Unless stated otherwise, all products are designed for OFF-ROAD USE ONLY and may not be street legal in certain jurisdictions.

 

2. ORDER CANCELLATION POLICY

A. Standard Order Cancellations